QUICK LIST - THINGS TO KNOW

Do You Have Concerns? Start with NYCHA:

  • To report needed repairs, heating issues, mold or leaks, pests, waste or other property management concerns, contact the Customer Contact Center (CCC) at 718-707-7771 or use the MyNYCHA app to submit a maintenance request.

  • To report broken locks, poor lighting, suspicious activity or other safety concerns in common areas, contact your local Property Management or NYCHA’s Office of Safety and Security by phone at 212-306-8800.

  • To report a compliance concern, contact NYCHA’s Compliance Department by phone at 718-707-7771, menu option 7, or use the form available at www.nyc.gov/site/nycha/about/departments/nycha-compliance-dept.page.

***Save your ticket information***Call 911 for emergencies***

Do You Need More Resources? Visit NYCHA’s Resident Resources Page:

  • To learn more, visit nyc.gov/site/nycha/residents/resources.page.

  • It’s a one-stop shop for important resident information and contacts.

Do You Still Have Mold, Leaks, or Moisture? Contact the Ombudsperson:

  • Residents who have already contacted NYCHA through the CCC or MyNYCHA app but who still have complaints regarding mold, leaks and any associated repairs, should submit the concern via on.nyc.gov/submit-concern or should contact the Ombudsperson Call Center (OCC) at 1-888-341-7152 or at ombnyc.com

Do You Have Concerns About Fraud, Waste or Corruption? Contact DOI:

Do You Want to Contact the NYCHA Monitors?

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