The Monitors held a CAC meeting on Monday, June 16, 2025, in person at NYCHA’s offices and via Zoom. The event was also livestreamed.  Please find the agenda, list of attendees, materials from the meeting, and a recording of the meeting below. 

Agenda

1. Opening Remarks

2. NYCHA Presentation on Call Center

3. Safety and Security

4. Any Other Business

Attendees

1. Neil Barofsky, Federal co-Monitor

2. Matthew Cipolla, Federal co-Monitor

3. Lori Day, Director of Stakeholder Engagement

4. Lulu Zhang, Stakeholder Engagement

5. Jennifer Siroti, Stakeholder Engagement

6. Hasan Abdul-Malik, Stakeholder Engagement

7. James Evans, Quadel

8. Robert Hall, Gun Hill Houses (Bronx)

9. Nilda Lino, Gowanus Houses (Brooklyn)

10. Chief James Secreto, NYCHA, Vice President for Public Safety & Security

11. Daniel Brownell, Federal co-Monitor

12. Joseph Terranova, NYCHA

13. Keith Grossman, NYCHA

14. Samantha Rogers, NYCHA

15. Dwayne Thomas Allen, NYC Law Department

Documents

• Presentation on NYCHA’s Customer Contact Center